Need help? Email us at support@playra.app. We can help with game issues, restoring purchases, settings, and general questions. Our apps are still in development and not yet publicly released.
Get help with a Playra app
For the fastest response, tell us the app name, device model, iOS version, what happened, and how to reproduce the issue. A screenshot can help, but please do not include a child's personal information, passwords, or payment-card details.
Email support@playra.app ↗Frequently asked questions
My game or progress is missing. What can I try?
Check that you're using the same device and app installation. Many Playra apps save progress locally rather than using a Playra cloud account. If the app was removed, local progress may not be recoverable unless separately backed up or exported.
How do I restore a purchase?
If the app has in-app purchases, open its grown-ups or Settings area and look for Restore Purchases. Use the Apple Account that originally purchased the content. An internet connection may be needed to contact Apple. Some Playra products use paid downloads rather than in-app purchases, so steps vary.
How can I request an App Store refund?
Apple handles App Store payments and refund decisions. Visit reportaproblem.apple.com and sign in to request a refund for eligible transactions. We can still help troubleshoot an issue.
Do the games require a Playra account or internet?
Our current designs prioritize offline activities and local progress with no Playra login. App Store purchasing, restoring subscriptions, system sharing, and some Apple services can require internet access. See each app's description for details.
Where are privacy details and family settings?
Read our Privacy Policy. Many apps have a parent section for preferences and local progress. If you need assistance or would like to ask about deletion of support email records, contact us.
When can I download Playra apps?
We're building and testing the Playra app family. Individual apps will appear on the App Store after final testing and Apple review. We won't list a download button until an app is genuinely available.
For parents and caregivers
Playra is designed for playful exploration, not as a substitute for adult supervision. For Smart Brushing, please use the app as a routine aid, not a medical or dental assessment.